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Adv Dip Couns MNCPS (Accred), Dip Sup, DC Hyp (MNRAH), Lic ASK Counselling, Psychotherapy & Hypnotherapy for individuals and couples
in Farnham on the Surrey & Hampshire Border

Privacy Policy

Your privacy is important to me. I adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

This privacy notice tells you what I will do with your personal information from initial point of contact through to after your therapy has ended.

  • Why I am able to process your information and what purpose I am processing it for
  • Whether you have to provide it to me
  • How long I store it for
  • Whether there are other recipients of your personal information
  • Whether I intend to transfer it to another country,
  • Whether I do automated decision-making or profiling, and
  • Your data protection rights.

    I am registered with the Information Commissioner’s Office.

    If you have had therapy with me and it has now ended, I will use legitimate interest as my lawful basis for holding and using your personal information.

    If you are currently having therapy or if you are in contact with me to consider therapy, I will process your personal data where it is necessary for the performance of our contract.

  • How I use your information

    When you contact me with an enquiry about my counselling services, I will collect information to help me satisfy your enquiry. This will include:

    • Personal identifiers, contacts and characteristics (for example: full name, date of birth, contact address, telephone numbers (eg landline, mobile), email address, current medications, allergies, details of mental health history)
    • GP details (for example, name and contact details)
    • NOK details (for example, name and contact details)

    Alternatively, your GP or other health professional or agency may send me your details when making a referral or a parent or trusted individual may give me your details when making an enquiry on your behalf.

    If you decide not to proceed, I will ensure all your personal data is destroyed after 6 months. If you would like me to destroy this information sooner, just let me know.

    While you are accessing counselling

    Rest assured that everything you discuss with me is confidential. That confidentiality will only be broken if I believe you are at risk of harming either yourself or another or if I am required by a court of law.

    I will keep a record of your personal details to help the counselling service run smoothly. These details are kept securely in a locked filing cabinet and are not shared with any third party.

    I will keep hand-written notes of each session, these are kept securely in a locked filing cabinet.

    For security reasons I do not retain text messages for more than 6 weeks after the conclusion of the counselling work. If there is relevant information contained in a text message I will copy (hand-written notes) into your case notes. Likewise, any email correspondence will be deleted after 6 weeks after the conclusion of the counselling work, if it is not important. If necessary, I will print off any emails and add them to your case notes.

    After counselling has ended

    Once counselling has ended your records will be kept for 7 years from the end of our contact with each other and are then securely destroyed. If you want me to delete your information sooner than this, please tell me.

    Third party recipients of personal data

    I sometimes share personal data with third parties, for example, where I have contracted with a supplier to carry out specific tasks, for example my Clinical Supervisor. In such cases I have carefully selected which partners I work with. I take great care to ensure that I have a contract with the third party that states what they are allowed to do with the data I share with them. I ensure that they do not use your information in any way other than the task for which they have been contracted.

    Current third parties are:
    1. Clinical Supervisor (Jenny)– client first name, case detail to provide monitoring, regulatory and professional/personal development support and guidance. We have a confidentiality contract between us.

    2. ICO – data protection guidance as and when required.

    Your rights

    You have a right to ask me to delete your personal information, to limit how I use your personal information, or to stop processing your personal information. You also have a right to ask for a copy of any information that I hold about you and to object to the use of your personal data in some circumstances. You can read more about your rights at ico.org.uk/your-data-matters.

    If I do hold information about you I will:

  • give you a description of it and where it came from
  • tell you why I am holding it, tell you how long I will store your data and how I made this decision
  • tell you who it could be disclosed to
  • let you have a copy of the information in an intelligible form.

    You can also ask me at any time to correct any mistakes there may be in the personal information I hold about you. To make a request for any personal information I may hold about you, please put the request in writing addressing it to: Imogen.couns@btinternet.com

    If you have any complaint about how I handle your personal data, please do not hesitate to get in touch with me.

    If you want to make a formal complaint about the way I have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to: http://ico.org.uk/make-a-complaint.

  • Data security

    I take the security of the data I hold about you very seriously and as such I take every effort to make sure it is kept secure. I hold hand-written case notes, transcribe any important text messages from my mobile to your paper notes and print off any important emails. All case notes are held securely in a locked filing cabinet.

    No user-specific data is collected by me or any third party. If you fill in a form (eg contact form) on my website, that data will be temporarily stored on the web host before being sent to me.

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